Privacy Policy

Who We Are

FunnelXperts is a GoHighLevel CRM and automation consultancy serving local service businesses across the US, UK, and Australia. Our website is funnelxperts.com. When you interact with our website or submit an enquiry, we collect and process certain personal data. This policy explains what we collect, how we use it, and your rights.

What Data We Collect

We collect personal data only when you actively provide it — we do not collect data passively beyond standard analytics. Data we may collect includes:

• Name, email address, and phone number submitted via contact or audit forms
• Booking details submitted via our scheduling calendar (powered by GoHighLevel)
• Business name and brief description of your needs, where provided
• Technical data including IP address, browser type, and pages visited (via Google Analytics)
• Interaction data from Meta Pixel if you have arrived via a Meta ad campaign

How We Use Your Data

Data you submit is used solely to:

• Respond to your enquiry or confirm your booking
• Deliver the services you have engaged us for
• Send relevant follow-up communications related to your enquiry or project
• Improve our website and understand how visitors interact with it (analytics only)

We do not sell, rent, or trade your personal data to any third party. We do not use your data for unsolicited marketing without your consent.

Third-Party Services

To operate our business, we use the following third-party platforms that may process your data:

• GoHighLevel — CRM, booking calendar, and automation platform. Data submitted via our forms or calendar is stored in GoHighLevel. Their privacy policy is available at gohighlevel.com.
• Google Analytics — Website analytics. Data is anonymised and used only for aggregate reporting.
• Meta (Facebook/Instagram) — If you arrive via a Meta ad, Meta Pixel may record your visit. This is governed by Meta's privacy policy.

All third-party providers are selected for compliance with applicable data protection laws.

Cookies

Our website uses cookies for the following purposes:

• Analytics cookies — Google Analytics uses cookies to understand how visitors use the site. These do not identify you personally.
• Functionality cookies — Used to remember your preferences (such as theme selection).

You can disable cookies in your browser settings at any time. Disabling analytics cookies will not affect your ability to use the site.

Data Retention

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected. Enquiry data is retained for up to 24 months. Client project data is retained for up to 5 years for legal and accounting purposes. You may request deletion at any time.

Your Rights

Depending on your location, you have the following rights regarding your personal data:

• UK & EU (GDPR) — Right to access, rectify, erase, restrict processing, data portability, and object to processing.
• Australia (Privacy Act 1988) — Right to access and correct personal information held about you.
• US — California (CCPA) — Right to know what data is collected, right to delete, and right to opt out of sale (we do not sell data).

To exercise any of these rights, contact us using the details below. We will respond within 30 days.

Changes to This Policy

We may update this policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of the site after any update constitutes acceptance of the revised policy.

Contact

For any questions about this policy or to exercise your data rights: